SENTREA.cz
These terms and conditions govern the rights and obligations between the service provider and the customer in the provision of professional services.
1.1. These general terms and conditions (the “GTC”) govern the rights and obligations between:
Provider:
Kamil Zůna, the SENTREA project
Registered office / place of business: Na Dolinách 826/16, Prague 4
Company ID (IČO): 29560721
Registration: Prague 10 Municipal District, Municipal Authority, Trade Licensing Department, Vinohradská 3218/169, 100 00 Prague 10 – Strašnice
Email: info@sentrea.cz, Tel.: +420 604 430 588
(the “Provider”)
and the Orderer / Customer (the “Customer”).
1.2. The Provider primarily provides services in the area of security and IT, for example:
1.3. In addition to the Services, the Provider may, by individual agreement with the Customer, also supply goods (e.g. protective cases, accessories, security hardware/software) (the “Goods”).
1.4. These GTC are issued pursuant to Section 1751 of Act No. 89/2012 Coll., the Civil Code. Diverging arrangements in the contract / order take precedence.
1.5. The GTC apply to relationships with both consumers and entrepreneurs. Where certain parts apply only to consumers, this is expressly stated.
2.1. Consumer = a natural person acting outside the scope of their business.
2.2. Entrepreneur = a person acting within the scope of their business or profession.
2.3. Contract = a service contract, a purchase contract (for Goods), or a combination of both, concluded under these GTC.
2.4. Confidential information = all non-public information about the Customer, their devices, network, premises, inspection results, settings, vulnerabilities, and the like.
3.1. The Provider provides the Services exclusively in accordance with the law. In particular, the Provider:
3.2. The Customer declares that:
3.3. If the Provider has reasonable suspicion that the requested activity could be unlawful, the Provider is entitled to:
4.1. The presentation of Services on the website is informative and does not constitute an offer to conclude a contract.
4.2. The contract is concluded at the moment the Provider confirms the order (by email, SMS, signature of the offer, acceptance of the price quotation, or another demonstrable means).
4.3. An order may be placed in particular:
4.4. Order confirmation typically includes:
5.1. Prices of the Services may be:
5.2. The Provider is entitled to require a deposit (typically for call-outs, demanding audits, or purchasing Goods to order).
5.3. Unless agreed otherwise, invoices are due within 14 days.
5.4. If the Customer is in default with payment, the Provider is entitled to:
6.1. The Customer shall provide the necessary cooperation, in particular:
6.2. If the Customer fails to provide cooperation and a wasted call-out or delay occurs, the Provider is entitled to charge:
7.1. Rescheduling by the Customer is possible by agreement.
7.2. Unless agreed otherwise, cancellation fees for Services (especially call-outs) are:
7.3. If the Provider cannot perform due to force majeure, it will agree an alternative date with the Customer; if this is not possible, it will refund the payment received for the part not performed.
8.1. The Customer acknowledges that the Services are professional activities that may be diagnostic and preventive in nature.
8.2. The Provider does not guarantee a specific result (e.g. that a wiretap, malware, vulnerability, etc. will be found). A negative finding (nothing found) is not defective performance.
8.3. The output may, by agreement, be e.g. a report, recommendations, a list of findings, and a proposal of measures. The specific form and scope of the output must be agreed.
8.4. If the Service includes changes to settings or security measures (e.g. hardening), these will be carried out by agreement and with reasonable care; the Customer acknowledges that changes may affect the compatibility, performance, or availability of certain functions.
9.1. The Provider undertakes to maintain confidentiality regarding Confidential Information.
9.2. Confidentiality does not apply to information:
9.3. Confidentiality continues even after the end of the contractual relationship.
10.1. The Provider is entitled to use third parties (subcontractors / self-employed persons) when providing the Services, in particular due to specialization, capacity, or local availability.
10.2. The Provider is responsible for ensuring that subcontractors are bound by confidentiality and act in accordance with the contract.
11.1. Goods are supplied only on the basis of an individual agreement with the Customer (e.g. as a complement to the Services).
11.2. The purchase contract for Goods is concluded upon the Provider's confirmation of the Goods order. The specification (type, color, compatibility, price, date) must be stated in the confirmation.
11.3. Delivery of Goods:
11.4. The risk of damage to the Goods passes to the Customer upon receipt (for consumers, as provided by law).
11.5. If Goods are ordered “to measure” (special order, modifications, engraving, selection on request, etc.), the Provider may require a deposit, and for consumers the exceptions to withdrawal under Article 12 apply.
12.1. For Goods, the consumer generally has the right to withdraw within 14 days of receipt, unless the law provides an exception.
12.2. For Services, the consumer acknowledges that if performance begins with their consent before the withdrawal period expires, the right to withdraw may lapse or be reduced accordingly.
12.3. The consumer cannot withdraw, in particular, in cases excluded by law, e.g. for goods made to measure or customized to the consumer's wishes.
12.4. To withdraw, the consumer may use a clear statement sent by email or post to the Provider's contact details.
13.1 Complaints about Services
13.1.1. The Customer must point out defects in the Service without undue delay after discovering them.
13.1.2. A complaint must include a description of the defect and the requested method of resolution.
13.1.3. The following is not considered a defect in the Service:
13.2 Complaints about Goods
13.2.1. Rights arising from defective performance are governed by law. For consumer goods, the consumer's statutory rights apply; for entrepreneurs, the Civil Code and the agreement apply.
13.2.2. Complaints about Goods are made at the Provider's contact details.
13.2.3. The time limits for handling a consumer's complaint are governed by law.
14.1. The Provider is liable for damage caused by a breach of its obligations, but is not liable for:
14.2. Unless agreed otherwise with an entrepreneur, the Provider's total liability may be limited to the amount paid for the specific performance from which the damage arose.
14.3. If the Provider recommends measures, the decision to implement them rests with the Customer; the Provider is not liable for decisions made by the Customer on the basis of those recommendations.
15.1. The Provider processes personal data in accordance with the law. Details are set out in the Privacy Policy / Personal Data Protection document available on the Provider's website.
16.1. The Czech Trade Inspection Authority (ČOI) is competent for the out-of-court resolution of consumer disputes. The consumer may also use the EU ODR platform, if available.
17.1. The parties may communicate electronically (email) unless agreed otherwise.
18.1. The legal relationships are governed by the law of the Czech Republic.
18.2. If any provision is invalid or ineffective, this does not affect the other provisions.
18.3. The Provider is entitled to amend the GTC; the version in effect at the time of conclusion applies to a specific contract.
18.4. These GTC take effect on: 14 May 2026
